Same Day Delivery (Penang state & Sungai Petani)
Shipping Policy


- If customer orders large or bulky items, we reserve the right to cancel as the courier service may not be able to fulfil the order. However, customer can always opt for In-Store Pickup at our selected outlets.

- We reserves the right to decide which shipping method & courier company based on your location, weight of your goods & stock availability.

- Please note that we are not liable for loss of parcel or items being damaged during transit for all shipments via courier services.

- If your parcel is lost, stolen or damaged; the maximum liability for per shipment as stipulated up to RM400 by their T&Cs, depending on which courier company is assigned. Check HERE

- Should your parcel be lost, stolen or damaged in transit, please contact us and we will help to file compensation on your behalf. Amount compensated will be determined by the courier company, we will not be responsible for any differences between the value of the item and the compensation given.

- All shipments are on your own risk!


Shipping Address

Currently we only ship to Perinsular Malaysia, we will only ship to addresses provided in the shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. 

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.


Shipping Time

BestBuy IT Mall will use its best endeavors to ship out your order as soon as possible, however we may not be able to ensure that these time frames will always be met, as many factors may affect the delivery schedule.

It usually takes between 2-5 working days* (Monday to Friday) for goods to arrive at your destination after your order is picked up by courier service company. (within East Malaysia)

*Subject to limitation of courier service. In the event of a holiday or sale event or natural disaster, the delivery might be delayed.
BestBuy IT Mall does not accept responsibility for delivery failures or delays caused by our third party delivery courier service providers. 


Tracking Number

Once we processed the order, you will receive a tracking number.


You may also visit the link below to track your shipment once you have received the tracking number.

**The courier company may take up to 48 hours to update the tracking number into the tracking system. Please contact us again if you are still unable to track your order.


In-store Pickup

Pickup your order at any of our branch. Please contact 0174922811 (Mon- Fri 10AM-7PM) to check stock availability before placing order.

Monday to Friday | 9.30 am – 7.00 pm
Saturday: 9.30 am – 2.00 pm (1st & 3rd Saturday every month)

No. 66, Jalan Kurau,
Chai Leng Park,
13700 Perai
TEL: 017-4922811


ICT Mall, Komtar

Monday to Sunday | 11.00 am – 8.00 pm.

L3-05, 34 & 35, Ict Komtar,
Komtar, Jalan Penang,
10000, George Town, Penang.
TEL: 04-2616848


Lotus’s Seberang Jaya  
Monday to Sunday | 10.00 am – 10.00 pm.

Lot F10 & F11, Level 1, 2762,
Persiaran Sembilang,
13700 Seberang Jaya,
S.P.T Penang
TEL: 04-3904228


Lotus’s Sungai Petani Selatan
Monday to Sunday | 10.00 am – 10.00 pm.

Tesco Selatan Sungai Petani
Lot S18, 2ND Floor,
Tesco Selatan Sungai Petani,
Jalan Bakar Arang
08000 Sungai Petani, Kedah Darul Aman
TEL: 04-4251181


Kampung Baru, Bukit Mertajam 
Monday to Friday| 10.00 am - 7.00 pm
Saturday | 10.00 am - 6.00 pm.

3191g & 3192g, Jalan Maju,
Pusat Perniagaan Maju Utama,
14000 Bukit Mertajam
TEL: 04-5387181


Sunway Carnival Mall 
Monday to Sunday | 10.00 am – 10.00 pm.

2F-03, Sunway Carnival Mall, 3608,
Jalan Todak, Pusat Bandar Seberang Jaya,
13700, Seberang Jaya Pulau Pinang


Once the order is ready for collection, we will send you a Whatsapp message or email notification or phone call.

* Self pick-up hours will be subject to change due to public holidays, any unforeseen events and BestBuy IT Mall's company events.



*BestBuy IT Mall Sdn. Bhd. reserves the right to amend or modify this Shipping Info from time to time without prior notice.